At KnowledgeBlue, providing the
right business solution for your organization is just the beginning.
We provide you first class support by employing the best people,
the best processes, backed by the best support technology. Our
goal is to not only support your needs, but to provide a comprehensive
transfer of information to your organization as required.
KnowledgeBlue provides three levels of support
and 24x7 access to our online knowledge base. To ensure all
our customers are always able to contact our support team, we
include our KnowledgeCARE Bronze support package automatically
at no charge with your purchase of any Product. And because
many of our Clients, use our On Demand Services, where we host
the Solution at our world-class data center, all maintenance,
enhancement upgrades, data base migrations and data back-ups
are also included free of charge. For those customers who seek
additional levels of support, we offer the KnowledgeCARE Gold
and KnowledgeCARE Silver customer support options
|Receive extended hours of support, along with
access to a dedicated, toll-free phone line that is password-protected
and restricted to KnowledgeCARE Gold Customer Support members.
This premier package offers faster response
times by receiving direct access to our on demand telephone
support service. You also receive a higher number of online
support cases you can submit each month.
|This standard support package is automatically
provided at no charge with your purchase of services. You have
a limited number of online support cases you can submit each month.