At KnowledgeBlue, providing the right business solution for your organization is just the beginning. We provide you first class support by employing the best people, the best processes, backed by the best support technology. Our goal is to not only support your needs, but to provide a comprehensive transfer of information to your organization as required.

KnowledgeBlue provides three levels of support and 24x7 access to our online knowledge base. To ensure all our customers are always able to contact our support team, we include our KnowledgeCARE Bronze support package automatically at no charge with your purchase of any Product. And because many of our Clients, use our On Demand Services, where we host the Solution at our world-class data center, all maintenance, enhancement upgrades, data base migrations and data back-ups are also included free of charge. For those customers who seek additional levels of support, we offer the KnowledgeCARE Gold and KnowledgeCARE Silver customer support options

This premier package offers faster response times by receiving direct access to our on demand telephone support service. You also receive a higher number of online support cases you can submit each month.