voiceBLUE
Outbound
IVR
Integration/ Customization
Reporting
The same tools that voiceBLUE provides for inbound call routing and contact handling can be utilized for powerful outbound campaigns, like automated surveys that generate valuable feedback while impressing customers with your commitment to continuous improvement—without any call center overhead. Message blasting provides an inexpensive alternative to repetitive calling, and communicates quickly to large audiences.


Message blasting works like an outbound IVR; the system reads a script to the customer and records their responses at each prompt. The only difference is that the voiceBLUE system actually initiates the call (to numbers from your contact database). It’s the least expensive way to communicate when figured as cost-per-contact, and can be used to screen outbound contacts for appropriate interest level before connecting them with a live agent.


You can use message blasting anytime you want to communicate a message to a large list of people. For example, you could broadcast new product announcements to your top customers, or send out monthly renewal notices to all clients with expiring memberships or service plans. You could contact every customer in your database and invite them to a special event, or place courtesy calls to follow up on recent transactions or customer service inquiries.


Those are just a few examples of how message blasting could be used to impress customers with timely information targeted at their unique circumstances. You may find other high-volume automated outbound services on the market that can call a list of numbers and leave a simple message. None of them offers the custom data-gathering features of voiceBLUE. After you identify a call list, create messages or questions for call recipients, and then schedule calls using the graphical Script Editor, voiceBLUE can place calls, collect the requested information from customers, and email responses to key personnel.


voiceBLUE automated outbound feature saves you from labor costs for outbound agents and their supervisors. It reduces capital expenditure for office space and equipment by offloading repetitive outbound calls to technology. And, because message-blasting solutions are software-based, they are easily modified or duplicated for rapid deployment of new or evolving outbound campaigns. All of these features make voiceBLUE the clear leader in automated outbound solutions.

 

Click here to view our voiceBLUE Capabilities overview guide (coming soon)

 

Click here to download our voiceBLUE Handbook (coming soon)

 

Click here to view our voiceBLUE product line (coming soon)