voiceBLUE is our Integrated Call Center / CRM / Contact Management Solution. This can be delivered as a complete, on-site appliance or as an outsourced ASP Service much like our openBLUE service.

voiceBLUE is not your typical call center solution. It is an enhanced service based in the network (ASP), featuring advanced call center technologies such as voice over IP (VOIP) utilized by the best conventional contact centers. All of this is delivered without the large upfront capital expenditure normally required for industrial air conditioner, uninterrupted power supply, fire suppression system, hardware, software, maintenance, and unused capacity. It’s a scalable solution that expands and contracts according to your business needs.

voiceBLUE works seamlessly with most existing telephony infrastructure, and without costly improvements to your facility. It also expands easily to multiple facilities. In fact, as long as your various contact centers are all connected to the Internet, you can implement voiceBLUE in every one of them and manage them all seamlessly from any location.

Why voiceBLUE?

• Reduced Call Center Development / Integration Costs - By leveraging our investment and experience, you can avoid the complex development and integrations costs of building your Call Center infrastructure.
  
  
• openBLUE Integration - Leverage the key integration points in openBLUE such as screen pops, outbound dialing as part of our Application Integration Strategy. This means improved business process, limited integration costs and a better quality of service that will ultimately be delivered to your Clients.
  
  
• Flexibility - Because we provide our voiceBLUE service with multiple delivery options ASP, managed or outsourced, you can select the best option today and transition to alternative delivery methods when your business model grows or changes.

voiceBLUE Features:

• IVR & Auto Attendant
• Call Routing (DID & ANI)
• CRM with screen pops
• ACD with skills-based routing and call queuing
• Plug-and-play remote agent ability
• Plug-and-play VoIP in three protocols (IAX2, SIP and H.323)
• Three-way calling
• Music on Hold
• ADSI On screen menu system
• Caller ID services
• Voice and data recording
• Real-time information
• Historical reports
• Call conferencing
• Predictive Dialer
• Multimedia routing of voice, chat, email
• IP PBX with voicemail services and directory
• Roaming Extensions
• SMS Messaging
• Fax2email
• Interactive Directory Listing
• Conference Bridging
• Call Recording
• Call Parking
• Music on Transfer
• Remote Call Pickup
• Route by Caller ID

Click here to view our voiceBLUE Capabilities overview guide (coming soon)

Click here to download our voiceBLUE Handbook (coming soon)

Click here to view our voiceBLUE product line (coming soon)